Media
2 items
Description
Real-time AI call coach for customer service reps. Live transcription, churn risk detection, suggested responses, call notes. EchoAssist is the first real-time AI coaching platform built specifically for customer service representatives — not for managers, not for analysts. For the rep on the call floor doing the hardest work. WHAT ECHOASSIST DOES DURING EVERY CALL: 🎯 LIVE QA SCORECARD Tracks every required call element in real time — greeting, identity verification, disclosures, closing script. Each item checks off automatically as you complete it. Your compliance score updates live so you never miss a required step again. 💬 SMART AI SUGGESTIONS Claude AI analyzes your full call every 15 seconds and suggests exactly what to say next based on what the caller just said. Context-aware — never repeats verified information, never asks for the same thing twice. Detects churn risk and suggests retention responses automatically. 🛡️ AGENT ARMOR Monitors your cognitive load in real time. Detects hostile callers, call fatigue, and burnout signals. When things get hard, EchoAssist has your back — recovery prompts, breathing exercises, and micro-resets between calls so you can keep performing. 📣 SMART NUDGES Supervisors can send real-time coaching tips directly to your screen during a live call — without interrupting the conversation. No walkovers. No headset interruptions. Just a quiet nudge when you need it. 🏆 GAMIFICATION Your performance turns into levels and streaks. Track your rep score after every call, level up from Rookie to Legend, and celebrate clean call streaks. CSR work is hard — EchoAssist makes the wins visible. 📊 SUPERVISOR DASHBOARD Live floor view at echopulse.co/supervisor. See every agent's status, QA score, load level, and call history in real time. Send Smart Nudges. Monitor burnout hotspots before they become turnover. 📋 ONE-CLICK CRM COPY Every call ends with a complete AI-generated summary — reason for call, outcome, next steps, compliance flags, rep score. One click copies everything formatted for your CRM. WHO ECHOASSIST IS FOR: → Solar sales teams → BPO call centers with 10-500 reps → Insurance and healthcare CSR teams → Any team where script adherence and QA compliance matter WHAT MAKES US DIFFERENT: Gong tells you what went wrong after the call. Balto tells reps what to say from a fixed script. EchoAssist thinks with you in real time — and makes sure you're still standing at call 40. No IT setup required. No enterprise contract. No training needed. 60 seconds to install. Works in any browser-based softphone.