Draftly – AI Support Reply Assistant
appxlink.com · Workflow & Planning
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5 items
Description
Draft customer support replies with AI — full ticket context, your tone, inside Jira Service Management, Intercom, and Gmail. Draftly helps support agents write better replies, faster — right where they already work. Draftly adds a lightweight AI assistant inside Jira Service Management, Intercom, and Gmail. It reads the ticket or email thread you're viewing, then drafts a clear, on-tone reply you can paste with one click. No copy-pasting into a separate AI tab, no losing context. ━━━━━━━━━━━━━━━━━━━━ WHAT DRAFTLY DOES ━━━━━━━━━━━━━━━━━━━━ • One-click reply drafting — Generate a complete, context-aware response from the current conversation. • Works where you work — Jira Service Management, Intercom, and Gmail, with a floating assistant that stays out of your way. • Built-in translation — Read incoming messages and write replies in your preferred language. • Tone matching — Keep replies consistent with your team's voice. • Fast paste — Drop the generated draft straight into the reply box, then edit before you send. • Keyboard shortcut — Toggle the assistant instantly with Ctrl+Space. ━━━━━━━━━━━━━━━━━━━━ WHY AGENTS USE IT ━━━━━━━━━━━━━━━━━━━━ Support teams handle repetitive questions all day. Draftly cuts the time from "read ticket" to "send reply" by generating a solid first draft you refine, instead of starting from a blank box. You stay in control — every reply is yours to review and edit before sending. ━━━━━━━━━━━━━━━━━━━━ SUPPORTED PLATFORMS ━━━━━━━━━━━━━━━━━━━━ • Jira Service Management (atlassian.net) • Intercom (app.intercom.com) • Gmail (mail.google.com) ━━━━━━━━━━━━━━━━━━━━ HOW IT WORKS ━━━━━━━━━━━━━━━━━━━━ 1. Open a ticket, conversation, or email thread on a supported platform. 2. The Draftly assistant appears. Click to generate a reply, or press Ctrl+Space. 3. Review and edit the draft, then paste it into the reply box and send. ━━━━━━━━━━━━━━━━━━━━ PRIVACY & DATA ━━━━━━━━━━━━━━━━━━━━ Draftly only reads the content of the conversation you're actively viewing, and only to generate a reply you requested. Sign-in uses Google OAuth. We do not sell your data. See our privacy policy for full details: https://draftly.appxlink.com/privacy-policy/ ━━━━━━━━━━━━━━━━━━━━ GETTING STARTED ━━━━━━━━━━━━━━━━━━━━ Install Draftly, open a supported support tool, and sign in with Google. That's it — the assistant loads automatically on supported pages. Questions or feedback? Contact us at draftly@appxlink.com