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Description
Checks that techs' trucks reached the job address using ServiceTitan and Fleet GPS. Job Location Check helps dispatchers and operations managers confirm that each technician's truck actually reached the customer's address and stayed there for the time ServiceTitan says they were on the job, and alerts the right person when it did not. Open your ServiceTitan Dispatch Board, click the extension, and it checks every dispatched or arrived call against the truck's GPS history in Fleet Complete (Unity Fleet). Results are sorted with the problem calls first, so you can review them quickly. Technician names on the Dispatch Board are then colored green, yellow or red, so problems stand out at a glance. WHAT IT CHECKS - Verified: the truck was at the address when the arrival was logged and stayed until the call was completed. - Time mismatch: the truck reached the address at a different time than the arrival was logged. - Never reached: the tech was marked arrived, but the truck never came near the address. - Near address: the truck got close but not inside your radius, so it is flagged yellow instead of red. - Left early: the truck left the address well before the call was completed. - Time off site: ServiceTitan shows the tech on the job, but the truck was away from the address for longer than your limit. - Partly on site: the truck was at the address for under half of the time on the job. - No GPS data, Check address, Address not found: results that need a quick look. - En route / At address, no arrival: for calls that are dispatched but not yet marked arrived. If a result is wrong, click "Mark OK" on that row. The call is marked reviewed and stops alerting. TIME ON THE JOB VS. TIME AT THE ADDRESS For each call, see how many minutes ServiceTitan says the tech was on the job, how many minutes the truck was at the address, how many it was away, and how many minutes had no GPS data. The extension does not guess when GPS is missing. Gaps in GPS points are filled in along the road, so a truck that passed through the address between pings is not falsely flagged. WHERE THE TRUCK WENT When a truck was away from its job, the extension lists where it stopped: the supply houses on your own list first (edit the list in Options), then gas stations, restaurants and stores. AUTOMATIC CHECKS AND ALERTS - Turn on "Run auto check" in the pop-up and choose how often it runs. It re-checks the open Dispatch Board and only looks at techs who have calls. - You are alerted when a truck leaves a job that is still open, a call has been in progress too long, calls are still open after a time of day you choose, a tech is late to dispatch (you set the minutes and which calls count), or a call has no GPS data. - For every result type, choose whether management and each field manager gets a Chrome notification, a Google Chat message, an email, or both. - Techs riding in the same truck get one combined alert. Each call is alerted once per day, so you are not flooded. - Optional: refresh the Dispatch Board on a timer with a time limit, using the board's own refresh button. TEAMS AND FIELD MANAGERS Sort your technicians into teams. Each field manager gets alerts only for their own team, in their own Google Chat space or email. Teams and assignments are saved, and you can back up and restore them in one click. WEEKEND OFF-THE-CLOCK VEHICLE CHECK On Saturday and Sunday at times you set, the extension checks every vehicle for movement and reports "Vehicle in use, no job on the board", "No movement" or "Moved, on a job", with a summary of every vehicle. Alerts go to management, and optionally to field managers. PAST DAYS Pick a date that matches the Dispatch Board to check a day that has already passed. This includes running the off-the-clock vehicle check for yesterday. EXPORT TO A SPREADSHEET Download the results as a CSV file, or copy them and paste straight into Google Sheets. Columns include job number, tech, truck unit, address, result, ServiceTitan arrival and completion times, minutes on the job, minutes at the address, minutes away, where the truck stopped, plus blank Reviewed and Notes columns for your follow-up. COMPANY MODE Finished your setup? Share it with coworkers using an invite file or code, protected with an optional passcode. They install the extension, join with the invite, and only type their own Fleet Complete login. The invite never contains a login. SETUP 1. Install the extension and open Options. A built-in step-by-step guide is included. 2. Enter your Fleet Complete username and password. 3. Optional: import your truck list (a CSV with unit numbers and drivers) so techs can be matched to trucks when names differ. 4. Optional: set up teams, Google Chat webhooks or email alerts. 5. Open the ServiceTitan Dispatch Board and click the extension. For automatic checks, leave a Dispatch Board tab open in Chrome. BUILT FOR REAL-WORLD DISPATCHING - Matches techs to trucks by name, by an alias you enter, or by truck unit number. - Reads every technician on the board, including those with no calls. - Uses the date shown on the Dispatch Board. - Handles calls that were re-dispatched and covers techs sharing one truck. - Adjustable radius, near-miss distance, time windows and alert settings. PRIVACY - Your Fleet Complete login is stored only in your browser and sent only to Fleet Complete. - Dispatch Board data is read in your browser. - Job addresses are converted to map coordinates using OpenStreetMap, or Google or LocationIQ if you add your own key. If a truck was off its job, the coordinates of its stops are sent to OpenStreetMap to look up business names. You can turn this off. - Alerts go only to the Google Chat spaces and email addresses you set up yourself. - There is no developer server. The developer does not collect, sell or share your data. REQUIREMENTS You need your own ServiceTitan and Fleet Complete accounts. Not affiliated with, endorsed by, or sponsored by ServiceTitan or Fleet Complete. ServiceTitan and Fleet Complete are trademarks of their respective owners.