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Description
Extract Zendesk and Amazon support conversations and generate AI replies. Aigenix Customer Helper is an AI-assisted support workflow extension for authorized support agents. It helps agents handle Zendesk and Amazon Seller Central customer conversations by extracting the current support thread, identifying the customer's intent, checking support context, querying tracking information when needed, and generating suggested replies. Key features: - Extract the current Zendesk or Amazon Seller Central support conversation. - Generate AI-assisted customer intent diagnosis and reply suggestions. - Show support diagnosis and related support context. - Query and summarize tracking information when a tracking number is present. - Copy or insert suggested replies into the support workflow at the agent's request. The extension is designed for internal support operations and works only on the configured Aigenix service and supported support platforms.