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Description
Chat with your organization's AI agent in a browser side panel for instant answers from your knowledge base. Naaledge - AI Support Agent for Your Helpdesk Naaledge is your AI-powered support co-pilot, built to help agents resolve tickets faster and with more consistency. What it does: -Understands your knowledge base - Naaledge pulls answers directly from your connected knowledge base, so replies are accurate and on-brand every time. Reads the full conversation - It scans the email thread and ticket history to understand context before writing a single word, so replies never feel generic or out of place. Drafts replies instantly - Working right on your active tab, Naaledge reads the customer's ticket and drafts a ready-to-send email response tailored to their specific question. Saves agents time - No more switching tabs to search docs or past conversations. Naaledge brings the knowledge to you, right where you're working. Perfect for: Support teams, customer success agents, and helpdesk operators who want faster response times without sacrificing quality or accuracy. How it works: Open a support ticket or email thread in your browser Click the Naaledge extension icon Get a context-aware draft reply, sourced from your knowledge base, ready to review and send