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Description
Prefills the Salesforce Case Comment composer on owner/status/Key Fields changes and fills the new Case form from a template. SF Case Assistant This extension speeds up two parts of Salesforce Case work: creating new Cases and documenting existing ones. On the new Case form it fills the fields from a pasted ticket template, and on existing Cases it prefills the Case Comment composer when fields change. It runs in the browser on Salesforce Lightning and makes no network requests. What it does New Case form: paste a structured ticket template to fill Subject, Environment URL, Description, Priority, and the main picklists. Owner changes: posts an internal-only Case Comment noting the transfer to a user or queue. Status changes: opens the New Case Comment composer prefilled with an Issue recap, Action taken, and Next steps template. You review and post. Key Fields saved: opens the same prefilled composer. Duplicate composers for a single save are prevented. Control Only the owner-change comment posts automatically. All other actions open the composer and leave posting to you. Nothing is submitted without your click. Shortcuts Ctrl+Shift+K (Cmd+Shift+K on Mac) pauses or resumes automation for the current Case. A banner is shown while paused. Ctrl+Shift+Y reopens the last Case. Privacy The extension makes no network requests and sends no data to any server. It reads the Case page you are viewing to detect changes, and stores your template preferences and on/off setting locally in the browser. No data is collected, transmitted, or shared. Not affiliated with or endorsed by Salesforce.
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