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Description
Request screen recordings with console logs, network requests, and session data. Resolve support issues without the back and forth. Userplane is a screen recorder purpose-built for support teams. It lets you request screen recordings that capture console logs, network requests, and full session activity — so your team can understand support issues without doing endless back-and-forth with customers. Teams get full technical context upfront and resolve tickets up to 60% faster. Here's how: - Request screen recordings from customers: Send one-click recording links right from Userplane. Let customers show you exactly what they're seeing. - Capture Console Logs and Network Activity: Automatically collect network requests, browser logs, and device metadata to better triage customer issues. - Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs. - Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers. - Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.