4 items
客服未回复超时自动提醒，阶梯式推送 Telegram 通知，支持多联系人升级告警 小美提醒助手是一款专为客服人员设计的超时提醒工具。 当访客发送消息后，若客服超过设定时间未回复，插件将自动通过 Telegram 推送提醒通知，支持阶梯式升级告警——第一阶段通知一线客服，超时更久则同时通知主管，确保每条消息都被及时处理。 主要功能： • 未回复超时自动提醒，支持多阶段阶梯升级 • 客服登出后自动告警，防止漏班 • 支持多个 Telegram 联系人，不同阶段通知不同的人 • 一键开关，随时暂停监控 • 激活码授权，安全可靠 适合人群：电商客服、在线客服团队、需要保障响应速度的业务场景。
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