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Description
Access eGain AI Knowledge Hub from Chrome browser sidebar, search via context menu, and find trusted answers directly from browser. Bring the power of eGain AI knowledge directly into your browser. The eGain AI Knowledge Connector™ for Google Chrome enables instant, contextual access to your knowledge portal without disrupting your workflow. Whether you're researching, responding to customers, or navigating complex processes, the extension delivers fast, relevant answers exactly when and where you need them. Benefits Instant answers within your workflow Eliminate time wasted switching between applications. With our interface embedded directly in your browser. Whether you're working in CRM systems, email, or web applications, your knowledge portal is always just one click away. Users can access trusted knowledge in seconds which improves productivity and decision-making speed. Improve accuracy and consistency By connecting users directly to a centralized knowledge portal, the extension ensures that answers are always consistent, up-to-date, and aligned with business standards. Lightweight and high performance Designed to be fast and responsive, the extension operates with minimal impact on browser performance, even during continuous use. Easy configuration Quickly set up your custom knowledge portal URL through a simple configuration page during installation, ensuring flexibility across environments. Features Seamless knowledge access Access your configured knowledge portal anytime through a convenient slide - out panel - no need to open new tabs or switch systems. Boost efficiency with contextual search Highlight text on any webpage and instantly query your eGain knowledge portal using the right click context menu. Secure and compliant Built with security in mind, the extension adheres to Chrome Web Store policies and implements best practices such as Content Security Policy (CSP) and input validation. Use Cases Customer support and service Agents can instantly access knowledge articles and troubleshooting steps while interacting with customers without leaving their current screen. Research and analysis Knowledge workers can quickly look up relevant information from internal portals while browsing external websites or documentation. Training and onboarding New employees can accelerate learning by accessing contextual knowledge and guidance directly within their workflow. How It Works with Google Chrome: This extension embeds your eGain AI Knowledge Portal into the Chrome browser, empowering you to: Highlight text on any website and search for relevant knowledge articles via the context menu. Access personalized, AI-powered knowledge directly in your workflow without switching tabs. Easily resize the sidebar for an optimized viewing experience. Getting Started: After installation, configure your Knowledge Portal URL in the admin settings. Example: https://<egain_knowledge_FQDN>/kb/<portal_short_URL_name>/home Use the extension to streamline knowledge access, improve problem resolution, and enhance productivity. Transform the way you work with the eGain AI Knowledge Hub for Google Chrome—your central knowledge repository, powered by advanced AI and integrated directly into your workflow. Install now and experience a smarter way to manage and access knowledge!