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Description
AI assistant for high-quality support responses across Freshdesk, Zendesk, Intercom, Tawk.to, and Email. LogicBalls AI Support Assistant helps support teams draft better responses, faster — across every platform you already use. THE PROBLEM Support agents juggle multiple platforms, repeat themselves constantly, and struggle to maintain quality when volume spikes. Generic AI tools don't understand your product, your tone, or the full conversation context. THE SOLUTION LogicBalls AI reads the full ticket thread directly from your support platform, analyzes it like a senior support strategist, and drafts a human-sounding response grounded in your actual product knowledge. No hallucinations. No corporate fluff. Just clear, helpful replies. HOW IT WORKS Open any support ticket in your browser Click "Analyze Ticket" — the AI reads the full conversation, identifies the core issue, tracks what's already been tried, and assesses sentiment Review the analysis, then click "Generate Draft" — get a polished response ready to send Edit if needed, copy to clipboard, paste into your reply box. Done. WORKS WHERE YOU WORK Whether your team runs on a dedicated helpdesk platform like Freshdesk, Zendesk, or Intercom, handles live chat through Tawk.to, or manages support directly through Gmail or Outlook — the extension works the same way across all of them. Install once, use everywhere. CHOOSE YOUR AI MODEL Pick the model that fits your budget and needs. The extension supports nine leading AI models across a range of providers — from the fastest and most affordable options to the most capable frontier models. Some providers offer free tiers, making this a zero-cost option for smaller teams getting started. Bring your own API key. No middleman, no markup. You pay your chosen provider directly at their published rates. TEACH IT YOUR PRODUCT Set up a product profile once and every response is informed by your product name, target audience, support style, pricing strategy, and full knowledge base. Or click "Analyze Website" on your product page and let the AI extract all of that automatically. WHAT MAKES IT DIFFERENT → Two-step intelligence: Analyze first, draft second. This produces dramatically better responses than one-shot generation. → No hallucinations: Responses are grounded in your product knowledge and the actual conversation. The AI won't invent features or make promises you can't keep. → Human tone: Drafts use natural, conversational language — not "Thank you for reaching out" or "I appreciate your patience." Just real, helpful replies. → Smart thread handling: Manages long conversation histories, detects collapsed messages, and filters out email signatures automatically. The AI sees the full picture. → No vendor lock-in: Switch AI models anytime with one click from the settings panel. IDEAL FOR SaaS support teams, customer success managers, solo founders handling support across multiple channels, and anyone who sends a high volume of replies and needs to maintain quality at speed. PRIVACY & SECURITY Your API keys are stored locally in your browser and never sent to our servers. Ticket data goes directly from your browser to your chosen AI provider — we never see it. No analytics, no tracking, no data collection. GETTING STARTED Install the extension Go to Settings → pick your AI model → paste your API key Go to Profile → add your product details (or scrape from your website) Open a support ticket and click "Analyze Ticket" Better support responses in under 60 seconds.