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Description
AI copilot for support agents. Get instant, knowledge-grounded response suggestions powered by Universal Chatbot. SupportBuddy is an AI-powered copilot that helps support agents respond faster and more consistently in Intercom. When a customer sends a message, SupportBuddy automatically generates a suggested response grounded in your company's knowledge base. The suggestion appears as ghost text in the Intercom composer — press Tab to accept, start typing to dismiss, or refresh for a new suggestion. HOW IT WORKS 1. A customer sends a message in Intercom 2. SupportBuddy searches your knowledge base for relevant information 3. A suggested response appears as ghost text in the composer 4. Press Tab to accept, or start typing your own response KEY FEATURES - Knowledge-grounded suggestions based on your documentation - Configurable tone (Professional, Friendly, Technical, Empathetic, Concise) - Policy guardrails to prevent inappropriate suggestions - Confidence scores on every suggestion - Autonomous mode to auto-send high-confidence responses - Pause/resume controls for when you need to focus - Lightweight — runs only on Intercom pages SETUP Your administrator creates a SupportBuddy agent and shares a connection code. Install the extension, click the icon, paste the code, and you're connected. No complex integrations required. PERMISSIONS - Storage: Saves your connection settings locally - Host access (app.intercom.com): Required to display suggestions in the Intercom composer SupportBuddy requires a UniversalChatbot account. Visit https://universalchatbot.com for more information.