Media
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Description
Real-time vocal awareness and communication recovery coaching for call center agents. Silent Echoes is a live vocal-awareness coach for phone-based agents. A small dolphin companion floats over your call window and changes color as your delivery changes: red when your tone goes flat or tense, amber when you're drifting, green when you're connecting, and Celestial Blue when you hit and hold the zone. Hover for a one-line coaching cue you can act on mid-sentence. What you get: Real-time tone, pace and energy scoring computed locally in your browser Streak and marathon tracking that rewards sustained quality, not single moments Coaching cues you can rate, so the guidance sharpens to your style Calibration and sensitivity settings for noisy floors and quiet home offices Optional session history, QA scorecards and escalation guidance in the web app Accessibility: mascot-muted text mode, reduced motion, keyboard focus, screen-reader announcements Admin rollout switch and minimum-version gate for supervised fleets How to use it: 1. Install the extension and pin it to your toolbar. 2. Create or sign in to your account at https://silentechoes.app 3. Grant microphone consent and run the 20-second calibration. 4. Open your dialer and take calls — the dolphin appears and coaches you live. Privacy: your microphone audio is analyzed frame by frame in the browser and discarded. No call audio is recorded, uploaded or stored by the extension. Support: support@silentechoes.app