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Description
The 8x8 Integration seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity. Out-of-the-box integration with minimal setup required. Screen-Pop and Contextual Information: Automatically retrieve and present records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions. Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'. Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system. Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time. *Features vary by Integrated CRM. Supports the following platforms: Google Workspace Zoho CRM HubSpot Salesforce